Terms & Conditions

1. General Information
   
   1.1        These terms and conditions apply to all transactions carried out on our website. We reserve the right to change these terms and conditions from time to time, and any such changes will only apply to orders placed after any such changes have been made. Please therefore check our website on a regular basis.
   1.2         Please note that throughout these terms and conditions when we mention “we”, “us” or “our” we mean InkGloss.  When we refer to “you” we mean the user of our website.  When we refer to “our website” we mean www.inkgloss.com/uk
   
   
2. Your Account
   
   2.1         Before placing an order through our website you must sign up with us through our website.  No contract of sale will be formed between us and you for products until we accept your order. Our acceptance of your order will be effective when we send it to you even if you do not receive it. When your order is accepted by us a legally binding contract will be formed between us and you to which these terms and conditions will apply.
   2.2         The prices on our website may change at any time. We will not change the price of products where we have already accepted your order for them. We may, however, decline to accept any order.
   2.3         We accept payment by paypal and credit or debit card by calling us direct on 01384 393388 and require cleared funds prior to delivery unless otherwise agreed in writing between us and you. We may charge interest on late payments at the rate of 4% per annum above the base rate of Royal Bank of Scotland plc from time to time in force. Once we have accepted an order you must pay us the total price (including VAT and delivery charges )immediately without deduction or set-off.
   2.4         We reserve the right to cancel the contract of sale between us and you if:-
   a) we have insufficient stock to deliver the products you have ordered, or
   b) we do not deliver to your area, or
   c) one or more of the products you have ordered was listed on our website at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
   
   If we do cancel the contract of sale between us and you we will notify you by e-mail and we will re-credit any sum deducted by us from your paypal account or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
   
   
3. Delivery and Ownership
   
   3.1         Where you pay by credit card all deliveries will be made to the card holder address you provide when you sign up with us. In all other cases, delivery will be to the address stipulated in your order. We cannot deliver to any address outside the United Kingdom. You cannot change the address for delivery or your requested delivery time after we have accepted your order.
   3.2         Delivery times given are estimates only and whilst we will try to deliver when estimated, we accept no responsibility for late delivery.
   3.3         We retain title and ownership of products until you have paid for them (and all applicable VAT) in full. Until ownership passes to you, you must hold the products on a fiduciary basis as our bailee. We shall be entitled to payment notwithstanding that ownership has not passed to you. You will not gain title and ownership to any trademarks, copyright, patent rights, know how, database rights or any other intellectual or proprietary rights in any products we supply to you.
   3.4         In the event of that you are declared or become insolvent during any period in which you are holding (on a fiduciary basis as our bailee) products which we have delivered to you but which you have not yet paid us for, the contract of sale of the relevant products between us and you will immediately be deemed to be cancelled (without notice being required for the purpose) upon our taking repossession of the products from you and this will allow valid VAT credit notes to be issued
   3.5         After delivery all products will be your responsibility. You will be liable for any loss, damage or destruction of or to a product or products occurring after our delivery of them to you.
   
   
4. Warranties and Usage
   
   4.1         Any claims that products are damaged, incomplete or do not comply with their description on our website must be received by us by e-mail within 48 hours of delivery. We will make good any delivery shortages.
   4.2         If the products you purchase from us have a warranty from the manufacturer or licensor of the products then claims covered by that warranty should be addressed directly to the manufacturer or licensor and not to us.
   4.3         If any products supplied to you are damaged before delivery or develop a fault within 30 days of their purchase from us we will, at our option, replace them with an equivalent (or better) product or refund your money. This does not apply to faults caused by accident, neglect or misuse, alteration or unauthorised repair for which no refund or exchange is available. You must return the products to us for inspection at your cost in their original packaging if possible and with all manuals, disks and cables. We shall meet the cost of delivery of replacement products to the destination to which the original products were delivered if we agree, following inspection, that the products are faulty. Our decision as to whether a product is faulty shall be final and binding on you.
   
   4.4         If any products supplied to you by us do not materially correspond with our description of the relevant product on our website, you may return them to us at our  cost and we will refund your money. This applies only if the products are returned in their original packaging and that (i) all manuals, disk, cables and any applicable consumables are present (where applicable) and (ii) the products are not damaged in any way.
   4.5         You (and not us) are solely responsible for any installation of any products we supply and for ensuring their compatibility with any other products.
   4.6         Your right to use software supplied by us to you is governed by the terms of the relevant licence from the manufacturer or licensor. You must comply with all relevant manufacturer’s or licensor’s terms and conditions of use which may accompany the products we supply to you. If you fail to do so you may lose your right to use the products.
   
   
5. Our Liability to You
   
   5.1         We do not warrant that any products we sell are fit for any particular purpose. All terms, conditions and warranties which may be implied in our contracts with you by statute or otherwise are excluded to the fullest extent permissible by law.
   5.2         Nothing in these terms and conditions restricts our liability for death or personal injury caused by our negligence or for fraudulent or negligent misrepresentation or for liability under the Consumer Protection Act 1987.
   5.3         We shall have no liability to you for the temporary unavailability of our website or for any defects in, delay or interruption to our communications to you unless caused by our negligence or for any special indirect or consequential damage including but not limited to loss of profit and loss of data. Our total liability to you arising out of or in connection with any products you may purchase from us through our website shall be the price paid by you to us in respect of those products.
   5.4         None of the products we sell are intended to be installed or used in hazardous or life threatening environments or potentially life threatening applications. You undertake not to use or supply these products to anyone else for these purposes and agree to indemnify us and keep us indemnified from and against all losses, liabilities and costs incurred by us arising out of your breach of this undertaking.
   
   
6. Miscellaneous
   
   6.1         All contracts for the supply of products by us to you shall be deemed to have been formed in England. These terms and conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts.
   6.2         We shall have no liability to you for events beyond our reasonable control.
   6.3         You may not assign or delegate any of your rights and/or obligations under these terms and conditions to your customers or anyone else.
   6.4         No one other than InkGloss and you are intended to benefit from these terms and conditions under the Contracts (Rights of Third Parties) Act 1999.
   6.5         Any delay in or failure by us to exercise our rights and remedies under these terms and conditions does not constitute a waiver of those rights and remedies or of any other rights we may have.